User Agreement

All of our policies can be easily accessible here. Click on the links to see more about each policy.

Rules Policy

Last Modified: AUGUST 10, 2018

All shoclef.com sellers are expected to adhere to the following set of standards to ensure a professional, safe and happy environment for the shoclef.com family. Shoclef.com encourages all their very talented sellers to provide their buyers with the best experience and highest level of service, while protecting their own rights. When you sell on shoclef.com, you agree to this policy and our Terms of Use. This document is incorporated into and governed by our Terms of Use

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1.Trust And Safety

1.1.Personal Shopper

We do everything we can to provide you with a secure platform and we expect you to do the same for your buyers. Keep your business inside shoclef.com. This guarantees that we'll be to help with any issue that you may face. Here’s how to stay safe when using shoclef.com:

Do not make transactions outside of shoclef.com’s payments system.

Do not attempt any credit card fraud, launder money, attempt to drive traffic to other sites or market unrelated products, abuse our referrals system, or make false claims against other members of the community.

Do not ask for any password or username from your buyer, unless it's relevant for an order they’ve made. In those cases, instruct them to change their passwords once the work has been delivered.

Do not violate others’ privacy, copyrights or trademarks.

As a “personal shopper”, you must accept and comply with our terms of use.

You must purchase and deliver the goods pursuant to your agreement with the user making the request. You are responsible for collecting any fees from the users making the request.

You must be truthful with your representation of the goods that you are selling.

You may not impersonate any person or entity, or misrepresent your affiliation with a person or entity.

1.2.Buyers

We do everything we can to provide you with the most secure platform possible. We encourage you to keep your transactions within shoclef.com’s payment system so that you can benefit from the security measures we have in place. Keeping your business inside shoclef.com guarantees that we’ll be able to help with any issue that you face.

Do not make transactions outside of shoclef.com’s payments system.

Do not attempt to make any credit card fraud, or launder money, attempt to drive traffic to other sites or market unrelated products, abuse our referrals system, or make false claims against other members of the community.

Do not violate others’ privacy, copyrights or trademarks.

As a “buyer”, you must accept and comply with our terms of use.

You may not encourage or instruct other users to engage in behaviors that may be illegal or cause personal injury or property damage.

You should review the products and services carefully before your purchase as you assume full risks and liabilities related to the products and services.

You are responsible for making timely and necessary payments for any purchase.

1.3.Service Provider

We do everything we can to provide you with a secure platform and we expect you to do the same for your buyers. Keep your business inside shoclef.com. This guarantees that we'll be to help with any issue that you may face. Here’s how to stay safe when using shoclef.com:

As a “service provider”, you must accept and comply with our terms of use.

You must perform the services in a competent, professional, and truthful manner. You must not provide services where you lack the necessary knowledge or expertise.

You may not perform anything that may be illegal or may cause personal injury or property damage;

You are responsible for performing the services under the terms that you agree to and collecting any fees from the users making the requests.

1.4.Business

We do everything we can to provide you with a secure platform and we expect you to do the same for your buyers. Keep your business inside shoclef.com. This guarantees that we'll be to help with any issue that you may face. Here’s how to stay safe when using shoclef.com:

As a “business”, you must accept and comply with our terms of use.

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of someone else, such as by selling goods or services for which you do not have all necessary rights;

You may not offer for sale goods or services that may be illegal or are prohibited under our terms of use;

You are responsible for the sales of the goods or services under the terms that you agree to with other users;

you are responsible for collecting any fees from the buyer.

1.5.Observer

We do everything we can to provide you with a secure platform and we expect you to do the same for your buyers. Keep your business inside shoclef.com. This guarantees that we'll be to help with any issue that you may face. Here’s how to stay safe when using shoclef.com:

As an “observer”, you must agree to comply with our terms of use.

You may not communicate or instruct other users to violate any law or regulation and you must refrain from illegal behaviors.

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of others.

You may not interfere with or disrupt our website or services.

1.6.Player

We do everything we can to provide you with a secure platform and we expect you to do the same for your buyers. Keep your business inside shoclef.com. This guarantees that we'll be to help with any issue that you may face. Here’s how to stay safe when using shoclef.com:

As a “player”, you must accept and comply with our terms of use.

You should exercise good judgment, as you are responsible for your own conducts; you will refrain from doing anything that is illegal, abusive, harassing, pornographic, obscene, racist, or objectionable.

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of others.

You may not harass, stalk, threaten, or harm other users on our website or services.

2.Deliveries

The product must be delivered as described in the order, taking into account the requirements of the buyer and the transport company that the buyer wishes to use.

A personal shopper should only offer and deliver the items, which the buyer can see and accept on the live screen, and make sure not to violate the terms and conditions of the company.

A personal shopper must make sure their order get delivery in time.

If necessary, a personal shopper can extend the order delivery time through the resolution center.Late Deliveries not only harms the buyer’s satisfaction, it can also affect their business needs when they don’t receive the products in time.

A personal shopper should not deliver irrelevant products just to stop the delivery time of the order. This is a flagrant violation of the terms of service of Shoclef Corporation Limited

In shoclef.com we recommend that a personal shopper send its orders from a company in which the buyer can have a trace number of the package. Buyers can always choose to send their order from a company in which they have an account.

A personal shopper must submit the invoice for the purchase and receipt of the transport through the platform of shoclef.com. rather than external cloud platforms (for example, dropbox).

Keep in mind, the buyer has the option to review your service in shoclef.com and your review will be available to all users.

3.Suspicious Messages

Phishing can happen anywhere. Anyone that sends you a link to a website or app that looks similar to Shoclef.com or App and asks you for your account again is attempting to phish your account.Once you are logged into Shoclef.com or app you should not get messages asking you to log in.

If you spot any user attempting to redirect you off of Shoclef.com or app. to these phony links. Report it immediately to customerservice@shoclef.com

In other cases, people on Shoclef Corporation Limited or any company in the shoclef family may contact you with an attachment or message to contact them off of Shoclef Corporation Limited or any company in the shoclef family to arrange purchasing services directly or they may contact you on Social media channels to propose the same offer.

You may not pay other users directly using any method other than ordering through the Shoclef App or website or any company in the shoclef family.

In case you have been asked to use an alternative payment method, please report it immediately to infringement@shoclef.com.

Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details (other than your name) to communicate outside of the Shoclef app or website is not permitted and may lead to suspension or termination of your account.

If you are contacted by a user and you do not report the message or user, and forgo adhering to our Terms of Service by contacting the user off of Shoclef App or website, Shoclef Corporation Limited or any company in the shoclef family is not held responsible for any actions that may occur outside of Shoclef App or website and may result in the suspension or termination of your account and the other user.

Please see our Terms of Service sections "Limitation on Liability" for more details.

Cancellations

Shoclef Corporation Limited encourages sellers and buyers to mutually resolve disputes within an order and avoid cancellations.

As a seller, you should do your best to come to a mutual agreement, where both sides are happy with the end result. Cancelling orders negatively affects the buyer experience, and can cause a loss of time and money for the seller.

Unfortunately, sometimes things just don’t work out, and cancellation is the only way to resolve an order. This solution, however, should be considered a last resort. Therefore, when resolving the issue, please communicate clearly and be polite throughout the cancellation process.

Resolution Center

You should make the most of the options offered in theResolution Center. When there is no other way to save the order, you can use the cancellation option.

Evaluation

All cancellations are taken into account when evaluating a seller. Shoclef Corporation Limited is aware that some cancellations are inevitable, therefore, those types of cancellations will have a lower impact on your performance scores, which affect your ranking.

Order Completion

One of the ways to evaluate a seller’s performance is through their “Order Completion” rate. The Order Completion rate consists of the number of cancellations subtracted from 100% of the seller’s total of orders, over the last 60 days.

The Offered Service

To minimize cancellations, make sure you only provide Orders, which match your skill set. Don’t offer things you cannot do or are not qualified to do.

Service Page

Be very clear about the pricing and scope of the Service you provide. We recommend that you communicate in a quick and efficient manner with your buyer and make sure you’re aligned on the service being delivered.

Communication

When receiving an order, make sure you have all necessary information to start working. If something is not clear, we recommend immediately contacting your buyer for clarification. If cancellation is inevitable, we recommended not waiting until the last minute.

Delivery

You should do your best to deliver on time. Plan your work accordingly and make sure your delivery time is realistic. When an order is very late, it will automatically be canceled resulting in negative feedback. There are cases where sellers will deliver incomplete work to avoid being late, and this behavior is unacceptable. Sending a delivery to avoid being late is a violation of Shoclef Corporation Limited’s Terms of Service and could result in your account being reviewed. Shoclef Corporation Limited encourages sellers to deliver on time. However, if it’s not possible, then we recommend using the extended delivery time option offered in the Resolution Center.

Availability

In cases where you may have personal issues, technical difficulties, or are simply overbooked, we recommend setting your status to Vacation Mode, even if it’s just for a short time. In addition, you can avoid the need to cancel orders, which is a poor experience for our buyers. If you find that you are doing this often, consider limiting yourorders in queueto avoid being overbooked.

Read more aboutCancellation FAQs.

Cancellations And How To Avoid Them

On Shoclef.com, like in life, things don’t always go as planned, and you’re forced to make a decision you may not have otherwise made. Whether you’re a buyer or Business, there are instances when canceling an order is the only option. Today we’re going to show you a better way.

But before we tackle ways to prevent order cancellations, let’s look at some frequently asked questions from our community on the types of order cancellations, and how they affect your seller account:

What Are The Different Types Of Order Cancellations?

Shoclef.com Customer Support has detailed information about Shoclef.com’s cancellations policy. Here are some relevant details for sellers to be aware of:

Promotions Cancellations:

Buyers can request a cancellation as long as the order isn’t in “status completed”. If the seller doesn’t respond within 48 hours the order will be cancelled. Another option is if an order is late, then a buyer can cancel without the need of the seller’s approval. Cancellations when an order is late can have a negative impact on a seller’s business. This also leaves sellers in a position in which they may have worked already, for no pay. For those reasons, this kind of cancellation should be avoided by sending your Order on time.

Mutual Cancellations:

This is one way to resolve an order that both parties can’t agree on. If one side requests and the other accepts within 24 hours, then the order is cancelled mutually. If a buyer doesn’t respond within two days of a seller initiating a Mutual Cancellation, the Order is automatically canceled and the cancellation is listed as seller initiated. Customer Support: If sellers and buyers don’t agree to a mutual cancellation, then contacting Shoclef.com Customer Support is the next step.

How Does Cancellations Affect My Ranking?

We cannot reveal the exact calculation, however, Shoclef.com doesn’t just look at the amount of cancellations occurred. There are different indicators involved in evaluating cancellations of orders. We look at when the cancellation occurred, if the cancellation could have been avoided, and who the buyer is.

Cancellations are just one parameter taken into account when evaluating a seller, however, it’s an important one. You, as a seller, should provide high quality service, communicate quickly when needed, provide the deliveries on time, and of course, try to minimize cancellations. With the new analytics page you’ll have a better overview of your performance, and thus, a better opportunity to improve it!

Now that we’ve covered the basics, take a look below at the situations and the corresponding steps you can take as a seller, to help prevent cancellations. Essentially, these are your seller lifelines and guidelines. We suggest you use them often.

The Buyer Ordered By Mistake Or Ordered Twice.

In this case, it’s the buyer responsibility to cancel the order. However, if the buyer does not cancel the order, we recommend using the Resolution Center to initiate cancellation.

FAQ: A buyer was abusive and kept demanding and ordering things I don’t provide and my only option was to cancel, will this cancellation affect me?

Order understands that some orders may result in cancellations because the buyer is difficult to work with. Therefore, Order “flags” those buyers with a history of poor collaboration, and these cancellation won’t count against you.

The Buyer Has Not Submitted The Full Requirements.

The seller should ask the buyer for clarifications. We strongly recommend to do so once the requirements are sent and not wait until the last minute where the only option is to cancel. The seller should evaluate the Order requirements and make sure they’re clear and cover all the information, which is required to start the order.

The Buyer Requested Work, Which Is Beyond The Scope Of This Order Or Costs More Than What Was Actually Paid.

The seller should clearly explain the difference between the price the buyer paid and what the seller is offering.

The seller can modify the order in the Resolution Center and add relevant extras to reflect the scope of the work requested.

If this cannot be done within the current order, the seller should send the buyer the relevant Order or a custom offer and initiate cancellation.

The seller should also review the Order title, description, pricing, requirements and gallery and make sure they accurately represent the scope of the work the seller provides. The seller should update the FAQs to answer most common questions buyers may have.

The Buyer Requested Work, Which The Seller Is Not Qualified To Do Or Not Offered In This Order.

In this case, when a seller receives an order they can’t do and the only option is to cancel it, the seller needs to initiate a dispute quickly. In addition, the seller should let the buyer know that they can’t perform this job. Order understands that in some case a seller receives orders, which aren’t offered, but it’s the seller’s responsibility to communicate quickly that they can’t or won’t do it.

FAQ:Many times I receive orders from buyers who don’t understand my service and ask for things I don’t offer.

Therefore, I need to cancel the order, so why do you count all cancellations?

Order monitors all aspects of an order and why it was cancelled. We take this into consideration when evaluating cancellations. As a seller, you should do your best to avoid cancellations and make sure the percentage of cancellations from your total orders is low. Order is aware that there are cases when cancellations are the only option.

The Buyer Is Not Responding And I Need Their Feedback To Progress With The Order.

The seller should write the buyer again. If no response is received within two to three days before the set delivery date, you should use the Resolution Center and request to extend the delivery time. If the buyer is still unresponsive, the seller may use the Resolution Center to cancel the order.

The Buyer Wasn’t Satisfied With The Final Delivery.

If this Order includes revisions, the seller should try to work things out with the buyer and understand what updates are required to improve this delivery.

The seller can send a custom offer to the buyer for the cost of a revision.

The seller must review the Order gallery, offered package, pricing, and Order description and make sure they represent the quality of work the seller provides.

Communication

Last modified: August 10, 2018

This communication policy is incorporated into and governed by our terms of use. we may update the communication policy from time to time. capitalized terms not defined in this policy will have the same meanings as stated in our terms of use.

Make sure you answer each buyer who contacts you.

Please respond as quickly as you can to each buyer who sends you a message.

When receiving an requet, we recommend communicating with your buyer to acknowledge you understand their needs.

Answer politely and in a respectful manner.

Communicate in the languages you defined when setting up your personal profile or the your business or service.

Keep all communications within shoclef app or website this is the only way shoclef can protect you and your rights.

Do not provide your personal information, such as your email, or use any other communication tools to other users.

Shoclef.com won’t tolerate abusive behavior, such as user bullying or harassing other user.

Encourages you to provide your buyers with “custom orders”, which will cater to the buyer’s specific needs.

Do not attempt any credit card fraud, launder money, attempt to drive traffic to other sites or market unrelated products, abuse our referrals system, or make false claims against other members of the community.

You may not encourage or instruct other users to engage in behaviors that may be illegal or cause personal injury or property damage.

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of others

You should exercise good judgment, as you are responsible for your own conducts; you will refrain from doing anything that is illegal, abusive, harassing, pornographic, obscene, racist, or objectionable.

You may not harass, stalk, threaten, or harm other users on our website, app or services.

You must be truthful with your representation of the goods that you are selling.

You must perform the services in a competent, professional, and truthful manner. you must not provide services where you lack the necessary knowledge or expertise.

You may not perform anything that may be illegal or may cause personal injury or property damage

You are responsible for performing the services under the terms that you agree to and collecting any fees from the users making the requests.

You may not offer for sale goods or services that may be illegal or are prohibited under our terms of use.

You are responsible for the sales of the goods or services under the terms that you agree to with other users; you are responsible for collecting any fees from the buyer.

You should review the products and services carefully before your purchase as you assume full risks and liabilities related to the products and services.

As stated in our terms of use, any dispute related to the goods and services that you’ve sold or purchased is between you and the other users. you will indemnify us against any claims related to the goods and services that you’ve made available to other users. by using the services, you accept and agree to be bound and abide by this communication policy is incorporated into and governed by our terms of use. if you do not want to agree to these policy, you must not access or use the services.

Cancellation Policy

Last Update: August 10, 2018

Shoclef Corporation Limited encourages sellers and buyers to mutually resolve disputes within an order and avoid cancellations.

As a seller, you should do your best to come to a mutual agreement, where both sides are happy with the end result. Cancelling orders negatively affects the buyer experience, and can cause a loss of time and money for the seller. 

Unfortunately, sometimes things just don’t work out, and cancellation is the only way to resolve an order. This solution, however, should be considered a last resort. Therefore, when resolving the issue, please communicate clearly and be polite throughout the cancellation process.

Resolution Center

You should make the most of the options offered in the Resolution Center. When there is no other way to save the order, you can use the cancellation option.

Evaluation 

All cancellations are taken into account when evaluating a seller. Shoclef Corporation Limited is aware that some cancellations are inevitable, therefore, those types of cancellations will have a lower impact on your performance scores, which affect your ranking. 

Order Completion 

One of the ways to evaluate a seller’s performance is through their “Order Completion” rate. The Order Completion rate consists of the number of cancellations subtracted from 100% of the seller’s total of orders, over the last 60 days.

The Offered Service

To minimize cancellations, make sure you only provide Orders, which match your skill set. Don’t offer things you cannot do or are not qualified to do. 

Gig Page

As a seller, you should accurately display your latest work and set reasonable delivery times. This is crucial in helping you to provide high quality deliveries to your buyers. Be very clear about the pricing and scope of the Service you provide. We recommend that you communicate in a quick and efficient manner with your buyer and make sure you’re aligned on the service being delivered.

Communication

When receiving an order, make sure you have all necessary information to start working. If something is not clear, we recommend immediately contacting your buyer for clarification. If cancellation is inevitable, we recommended not waiting until the last minute.

Delivery

You should do your best to deliver on time. Plan your work accordingly and make sure your delivery time is realistic. When an order is very late, it will automatically be canceled resulting in negative feedback. There are cases where sellers will deliver incomplete work to avoid being late, and this behavior is unacceptable. Sending a delivery to avoid being late is a violation of Shoclef Corporation Limited’s Terms of Service and could result in your account being reviewed. Shoclef Corporation Limited encourages sellers to deliver on time. However, if it’s not possible, then we recommend using the extended delivery time option offered in the Resolution Center.

Availability

In cases where you may have personal issues, technical difficulties, or are simply overbooked, we recommend setting your status to Vacation Mode, even if it’s just for a short time. In addition, you can avoid the need to cancel orders, which is a poor experience for our buyers. If you find that you are doing this often, consider limiting your orders in queue to avoid being overbooked.

Read more about Cancellation FAQs.

Pricing Policy

Last Modified: August 10, 2018

This Pricing Policy is incorporated into and governed by our Terms of Use. We may update the Pricing Policy from time to time. Capitalized terms not defined in this policy will have the same meanings as stated in our Terms of Use.

Accessing Our Services.

It’s free to access our website and download our application. We also don’t charge a fee to open a Shoclef account.

Connection Fee.

You may connect with another user or business by “going live” or connect through our application. Connection Fees are based on the number of minutes that you are “live” or connected with that user or business, starting the moment you are “live” or connected. The Connection Fees vary depending on the type of users whom you are connecting. Unless otherwise stated at the time of connection, the following rates apply:

1.

You may go live with a Service Provider at the rate specified at the time of connection, with the minimum rate of $0.40 per minute.

2.

You may go live with a Business or a Personal Shopper at the rate of $0.40 per minute.

3.

You may go live with a Player for free or at the rate that Player specified at the time of connection.

Revenue Sharing.

For any Connection Fees you receive from other users of our website and application, you will pay us 50% of the Connection Fees. If you receive payment for the goods and services that you’ve offered and sold to other users of our website and application, or if you receive payment as “tips” to perform certain actions through our website and application, then you agree that we are entitled to, and you will pay us 20% of the fees and tips you may receive.

Responsibilities.

Section 16 of our Terms of Use outline your responsibilities with respect to paying for the goods and services and collecting from other users for the goods and services that are available through our website and application. As a reminder and consistent with our Terms of Use, you are solely responsible for paying for the goods and services you’ve purchased and will indemnify us against any claims related to your purchase and payment obligations. You are responsible for collecting any payments and settling disputes with other users whom you’ve provided services or sold goods to. You are also responsible for paying your own taxes related to the payments that you have received through our Services.

As stated in our Terms of Use, any dispute related to the goods and services that you’ve sold or purchased is between you and the other users. You will indemnify us against any claims related to the goods and services that you’ve made available to other users. We may deduct from your account without notice any fees and expenses related to the goods and services you make available through our Services, or related to your use of our Services.

As we are providing a service connecting you and other users, any fees you’ve paid to us are non-refundable. We do not provide any chargebacks as we are not responsible for the goods and services you’ve purchased.

Itellectual Property rights

Product Listing

Rules

Suspicious Messages

Terms of Use

Trust & Safety

Trade Rules

Last Updated: August 10, 2018

When you enter into a transaction on our website, you must abide by the principle of good faith in all of your transactions and perform transactions as agreed between you and other users (in accordance with the agreed date, place, delivery method, payment solution, product inspection, and acceptance procedures, etc.) so as to maintain the market order on Shoclef.com.

You must also comply with applicable law, these rules and our Terms of Use.

To maintain an honest trading environment and proper market order on our website, we may dispose of or penalize any dishonest or untrue transactions and the accounts involved in such prohibitive manners at our sole discretion. We reserve the right of recourse on all improper interests acquired through our services.

We do NOT encourage users (as the buyer or the seller) to conduct the transactions by means of traditional offline trade after having approached each other through our services, and strongly suggest our users to keep relevant trading documents, and protect their own interests.

Any disputes related to the transaction is between you and the other user of our services (whether it’s a buyer-seller relationship, an observer-player relationship, or a client-service provider relationship). You will indemnify Shoclef against any claims related to your transactions.

User Disclosure

Last Updated: August 10, 2018

Buyer

As a “buyer”, you must accept and comply with our Terms of Use

You may not encourage or instruct other users to engage in behaviors that may be illegal or cause personal injury or property damage

You should review the products and services carefully before your purchase as you assume full risks and liabilities related to the products and services

You are responsible for making timely and necessary payments for any purchase

Observer

As an “observer”, you must agree to comply with our Terms of Use

You may not communicate or instruct other users to violate any law or regulation and you must refrain from illegal behaviors

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of others

You may not interfere with or disrupt our website or services

Player

As a “player”, you must accept and comply with our Terms of Use

You should exercise good judgment, as you are responsible for your own conducts; you will refrain from doing anything that is illegal, abusive, harassing, pornographic, obscene, racist, or objectionable

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of others

You may not harass, stalk, threaten, or harm other users on our website or services

Personal Shopper

As a “personal shopper”, you must accept and comply with our Terms of Use

You must purchase and deliver the goods pursuant to your agreement with the user making the request

You are responsible for collecting any fees from the users making the request

You must be truthful with your representation of the goods that you are selling

You may not impersonate any person or entity, or misrepresent your affiliation with a person or entity

Service Provider

As a “service provider”, you must accept and comply with our Terms of Use

You must perform the services in a competent, professional, and truthful manner

You must not provide services where you lack the necessary knowledge or expertise

You may not perform anything that may be illegal or may cause personal injury or property damage;

You are responsible for performing the services under the terms that you agree to and collecting any fees from the users making the requests

Business

As a “business”, you must accept and comply with our Terms of Use

You may not violate or infringe other people’s intellectual property, privacy, publicity or other legal rights of someone else, such as by selling goods or services for which you do not have all necessary rights;

You may not offer for sale goods or services that may be illegal or are prohibited under our Terms of Use;

You are responsible for the sales of the goods or services under the terms that you agree to with other users; you are responsible for collecting any fees from the buyer

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