All of our policies can be easily accessible here. Click on the links to see more about each policy.
Last update: August 10, 2018
Our Customer Support team is available 24/7 if you have any questions regarding our website or services. Contacting our Customer Support team can be performed by submitting a request here.
Sellers are users who offer and perform services through Shoclef.
Buyers are users who purchase services on Shoclef.
Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer.
Custom Orders are requests made by a buyer to receive a Custom Offer from a seller.
Orders are the formal agreement between a buyer and personal shopper/business/factory after a purchase was made from the Order Page.
Order Page is where buyers and sellers communicate with each other in connection with an order.
Disputes are disagreements experienced during an order between a buyer and seller on Shoclef.
Revenue is the money sellers earn from completed orders.
Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase items.
Shopping Balance is shopping credit collected from cancelled orders or Shoclef promotions to be used for purchasing items.
Service Providers are professionals who charge money for their services to registered Users.
Observers are Users who watch live Players. Observers may pay Players tips for doing tasks.
Players participate in live video streams and interact live with Observers and Users; complete tasks for a tip.
Shoclef sellers have access to several exclusive features that help customize the way their services can be offered.
Some of the services on Shoclef.com are delivered physically (shoes, purses, collectable items, etc.). For these types of Purchases, sellers may add shipping charges. Sellers/Personal Shoppers/Businesses/Factories can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
|Withdraw to your Shoclef Account||2% of the sum withdrawal amount up to $1*||For a list of Shoclef services by country click here|
|Shoclef Revenue Card™||$1* within 2 days, or $3 within 2 hours. For more information, see FAQs||Worldwide|
|Local Bank Transfer (LBT)||$3 per transfer*. For more information, see FAQs.||Worldwide|
|Direct Deposit (ACH)||$1 per transfer. For more information, see FAQs.||US only|
* Additional fees may apply based on your location and currency.
This paragraph only applies to buyers located in Israel: Israeli buyers will be charged VAT in addition to the Prices shown on the page. An invoice will be provided to allow eligible users to claim back the VAT from the tax authorities.
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Shoclef's Customer Support department for assistance here.
Shoclef enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Shoclef.com. Users of the Shoclef community communicate and engage through orders, augemented reality, live players, live observers, live video, chat, phone calls, social media, and on Shoclef’s Community Forums.
Shoclef maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Shoclef. This section relates to the expected conduct users should adhere to while interacting with each other on Shoclef.
Adult Services & Pornography - Shoclef does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on Shoclef should be friendly, constructive, and professional. Shoclef condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Shoclef takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.
Intellectual Property Claims - Shoclef will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use Shoclef for any unlawful purposes or to conduct illegal activities.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Shoclef. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell Shoclef accounts.