Privacy Policy

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PRIVACY POLICY

Last Modified: AUGUST 10, 2018

Who We Are:

This website or product is operated by Shoclef Corporation Limited in Hong Kong.

Introduction:

This privacy policy explains how we and our third-party vendors collect, use and protect your personal information when you use our websites, applications, or services (collectively, “Services”). We respect your privacy and are committed to securing your personal information. By using our Services, you consent to our privacy policy and our Terms of Use. 

Collecting and Using Your Personal Information:

We and our third-party vendors collect the personal information that you provide to us, as well as information automatically collected when you interact with our Services, through cookies and analytics tracking tools, which help us evaluate the performance of our Services, advertise on sites across the internet, show customized ads based on past visits to our Services, and provide you with a better user experience. 

We may use your personal information that you provide to us in the process of establishing an account on our Services in the following ways:

  1. Obtain your name for purposes of communicating with you and identifying you as a user of the Services.
  2. Verify your age as older than 18.
  3. Facilitate purchase and sales of products and services available on our Services.
  4. Administer any promotions that we may offer.
  5. Display your profile information to others and receive other users’ profile information.
  6. Send you communications upon your request or consent.
  7. Allow other users or business partners to communicate with you.
  8. Customize or personalize your communications and experience with us.
  9. Better respond to your customer concerns and complaints.
  10. Help us create, develop, operate, deliver, and improve our Services and investigate any potential frauds.
  11. Send you important notices such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of these messages.
  12. Keep you informed of our upcoming product releases and upcoming events unless you otherwise opt out of such messages.
  13. Use your information for internal purposes such as auditing, data analysis, and research to improve our Services.

We may use your personal information that you provide to us in the process of making a purchase in the following ways:

  1. Confirm your use of a valid credit card (or other authorized methods of payment).
  2. Process your payment via a credit card (or other authorized methods of payment).
  3. Verify your receipt of the product or services and investigate any potential frauds.

To fulfill your product orders, we may also disclose your personal information to our affiliates, third-party service providers or distributors. 

When you share your content with others, or invite others to use our Services, we may collect information you provide about those people such as name, mailing address, email address, and phone number. We will use the information to fulfill your requests, provide the relevant Services, or for anti-fraud purposes.

We and our third-party vendor s also gather non-descriptive, non-personal information about how our Services are used. The following are some examples of non-personal information that we collect and how we may use it:

  1. URL, location, and the time zone where our Services are used so we can better understand customer behavior and improve our Services.
  2. We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
  3. We may collect and store details of how you use our Services, including search queries. This information may be used to improve the relevancy of results provided by our Services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
  4. With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.
  5. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Unsubscribing, Removing or Modifying Your Information:

We appreciate that you may change your mind about our use of your personal information in the future. We offer several ways you can inform us about your privacy preferences:

  1. All email messages and newsletters will provide a description on how you can ask us to stop sending you messages and newsletters.
  2. At any time, you can send us an email at the address provided below.
  3. At any time, you can call our customer service number and request that you would like to change your marketing preferences.
  4. To modify or delete entirely the information you have provided during registration, please login and update your profile.

Please note that if you unsubscribe from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

Online Tracking:

A cookie is a small removable data file that is stored by your web browser on your computer. We or our third-party vendors may use cookies, pixel tags, web beacons, and other technologies to improve your experience with our website and show you ads based on past visits to our website. We may use cookies and other technologies to improve our understanding of what you like and do not like about our website, customize the website to your prior uses and to generally improve all customer needs and interests.

We or our partners also use cookies and other technologies to remember personal information when you use our Services. Our goal in these cases is to make your experience with us more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit us. Knowing your country and language helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalize your operating system, set up your service, and provide you with better customer service.

You may choose to have your computer warn you each time a cookie is being sent or you may choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. You may also delete cookies from your computer or opt out of a third party’s use of cookies by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

We may deliver ads through our advertising platform within our Services and in the App Store. If you do not wish to receive ads targeted to your interests from our advertising platform, you may choose to enable Limit Ad Tracking, where such feature is available. The Limited Ad Tracking, if available, will opt your account out of receiving such ads regardless of what device you are using. If you enable Limit Ad Tracking on your mobile device, third-party apps cannot use the Advertising Identifier, a non-personal device identifier, to serve you targeted ads. You may still see ads in the Live Shopping or News Feeds based on context like your search query or the channel you are reading. In third-party apps, you may see ads based on other information.

LOCATION-BASED SERVICES

To provide location-based services on our Services, we and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by us and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.

Some location-based services offered by us, such as “Go Live” require your personal information for the feature to work.

THIRD-PARTY SITES AND SERVICES

Our Services may contain links to third-party websites, products, and services. Our Services may also use or offer products or services from third parties − for example, a third party app.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

DO NOT TRACK DISCLOSURES

The “Do Not Track” standard is still in development and not yet finalized. We will only collect and use the personal information you provide to us pursuant to the terms in this privacy policy.

Disclosure and Sharing Your Personal Information:

We may share your information with our partners and other users for them to provide or offer their services or products, for us to provide or improve our Services, for us to market to our customers, or as permitted under this privacy policy. For example, when you create a user account and log in, you authorize us and your carrier to exchange the information you provide during the activation process to carry out service. We share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever we operate.

In the event we reorganize or transfer to a third party, your personal information may be transferred to our successor for the purposes and subject to the terms of this privacy policy. We may provide your credit card (or other authorized payment method) information to our bank or credit card or other authorized payment processor solely for purposes of processing your payment. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Protecting Your Information:

We use technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure. 

When you use our Services or post on our forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Transferring Your Information Overseas:

We may transfer your information to our family of companies, to other service providers or distributors outside of your country or territory. We have teams worldwide, including in the United States. We acknowledge that the data protection laws governing our services may not be as comprehensive as those of your country or territory and we will take steps to ensure that your privacy rights are respected. When transferring personal data outside of the European Union, we require all third parties that are not our affiliates to agree to the EU Model Contracts, or contracts with similar provisions and safeguards.

Children's Privacy:

We respect the privacy of children. Our website is not designed to attract an audience younger than 18. We do not knowingly collect personal information from children under 18. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it. 

Your California Privacy Rights:

Under California laws, California residents can request information from us whether we have disclosed a person’s personal information to any third parties for the third parties' direct marketing purposes. We will not sell or share your personal information with third-party companies for their direct marketing purposes without your consent. California residents desiring to request further information about our compliance with these laws or have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.

Obtaining a Copy of or Updating Your Personal Information:

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. You can contact us at any time to obtain the personal information we possess about you, or modify any personal information we retain that is incorrect. Please let us know what information you would like to receive from us, or what information is incorrect, and we will respond to you. Your request should include your name and proof of your identity.

 

CHANGES TO THE PRIVACY POLICY

We will notify you when we make any material changes or updates to this privacy policy, including any material changes in how we use or share your personal information.

 

Questions and Feedback:

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Notice and Contact Information:

For questions or concerns, please email us at:

VIA EMAILS: 
privacy@shoclef.com

Terms of Use:

Please also visit our “Terms of Use” section that explains other terms governing the use of our websites. 

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